terms
RENTAL TERMS & CONDITIONS
Booking & Reservations
All rentals require a non-refundable deposit to secure your reservation. The deposit amount will be specified at the time of booking and is due upon confirmation. Your event date and time will be reserved only after the deposit payment is received.
Rental Period
The rental period begins at the scheduled pickup or delivery time and ends at the agreed-upon return time. Late returns will incur additional fees calculated on an hourly or daily basis. All items must be returned on the specified return date to avoid late charges.
Payment Terms
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Deposit: A non-refundable deposit is required to secure your booking
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Final Payment: The remaining balance must be paid in full at least 48-72 hours before your event date
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Accepted Payment Methods: [Specify your accepted payment methods]
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Late Payment: Failure to submit final payment may result in cancellation of your rental and forfeiture of deposit
Pickup & Delivery
Pickup: Items are available for pickup at our location during specified business hours. You must arrive at your scheduled pickup time and provide valid identification.
Delivery: Delivery fees are calculated based on your location. You must ensure someone is present at the delivery address during the scheduled delivery window. Access to the venue or location must be clear and safe for our team.
Cancellations & Refunds
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Cancellations made more than 14 days before the event date will forfeit the deposit only
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Cancellations made less than 14 days before the event will result in forfeiture of all payments made
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No refunds will be issued for weather-related cancellations or changes
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Deposits are non-refundable under all circumstances
Rescheduling
Events may be rescheduled based on availability. Rescheduling requests must be made at least 7 days before the original event date. Additional fees may apply for last-minute rescheduling.
Client Responsibilities
You are responsible for:
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Ensuring the venue allows balloon decorations and related equipment
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Providing accurate delivery address and venue access information
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Inspecting rental items upon receipt and reporting any damages or defects immediately
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Properly handling and caring for all rental items during the rental period
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Returning all items in the same condition as received, excluding normal wear
Damage & Loss
You assume full responsibility for all rental items from the time of pickup/delivery until they are returned to and accepted by us. You will be charged the full replacement cost for any items that are lost, stolen, or damaged beyond normal wear and tear. Rental equipment remains our property at all times.
Venue Requirements
It is your sole responsibility to confirm that your venue permits balloon installations, helium tanks, wall hangings, and any required equipment before making payment. We are not responsible for venue restrictions, and payments will not be refunded if the venue does not allow our products or services.
Exclusive Decoration Agreement
By booking our services, you agree that no other balloon vendors, decorators, or balloon companies will be present on-site during installation or your event. Violation of this condition may result in immediate termination of service and forfeiture of all payments.
Liability
We ensure all items are in good working condition at the time of rental. However, we are not liable for any injuries, damages, or losses that occur during your use of the rental items. You agree to indemnify and hold us harmless from any claims arising from your use of our products.
Weather & Force Majeure
We are not responsible for weather-related issues that may affect outdoor installations. Rental fees will not be reduced for weather events or any period of non-use.
Acknowledgment
By completing your booking and payment, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
These terms cover all essential aspects for balloon garland and party rental products, protecting both your business and your clients.